Welcome to Lancaster Toyota

Very disappointed! This was the third car we purchased from Lancaster Toyota and it was a nightmare. First the vehicle was priced like a new one. Then they told me our trade in was only worth $2000 and then turned around and listed it for $7705. It had just been inspected and had an oil change. The tires and brakes were very good, it was garage kept, and had all the service records written down so it needed very little work.

I dropped off my 2023 Tundra to have a recall fixed. I also have an issue with the spoiler staying in the down position but after reading reviews about dealerships finding excuses to say its not covered under warranty, I ended up telling them to NOT diagnos the problem and just fix the recall. Well they fixed the recall and still diagnosed the spoiler, and said its not covered under the warranty. I ended up not having to pay as I did have in writing that they would not check the spoiler and charge me. I got my truck back and as I'm driving out of the dealership, my exhaust is making clunking sounds. Once I got my truck home I checked underneath and found they must have loosened one clamp and moved the pipe slightly to cause a vibration - and I know this because I can see the metal is shiny where the clamp was before it was loosened and I can see wrench marks all over the pipe. I'm guessing they thought I was just a dumb female that wouldn't know what "that horrible clanking was" and would have to bring my truck back for them to diagnos and fix it. Considering I installed the exhaust just a few months ago, the jokes on them. I know mechanics at other dealerships are encouraged to find more issues with vehicles to make the company more money, and it looks like this dealership isn't any different, which is a shame.

My son toke his 2005 tundra to the service dept and said he needed a radiator because you could visibly see the leak on the radiator transmission line out at the bottom of the radiator and to also check transmission fluid level because it doesn’t have a transmission dip stick !!! They told him they needed to look at it first then give an estimate . Guess what they said , you need a radiator and they won’t top off the fluid unless they flush it first . So for $150.00 they said the same thing my son said you need a new radiator !! And not sure what flushing the transmission had anything to do with the leak in the radiator !! That was not very professional not listening to the customer request ! Another dissatisfied customer at my sons expense !!! So there total to fix was $1800.00 a bit over the top !!! BTW Toyota is the only one that has the key for checking the fluid level that’s why the price is doubled !!!!!!!😡 What a joke !

Honestly I would recommend this dealership to anyone The whole car buying process is always nerve recking an my mom and I got so lucky have Edgar and Christian who made this whole process so smooth for both us. I feel like we were both taken care of an had our best interest in mind. Thanks guys!!

Service is top notch !!!! Gavin the service rep is always personable and professional!!!! I will always go back!

Geoff G has to be one of the most down to earth salesman I have dealt with in a long while. Goes the extra mile and gives realistic advise. Definitely recommend him to anyone, everyone!

Kurt at Lancaster Toyota did an excellent job overseeing the service of our Avalon; the service was More than Fast, it was done way early, done well communications were timely and excellent and done at very reasonable cost. I was truly impressed as were the mechanics in family!

Best dealership I have ever worked with. I look forward to every visit. They keep my cars operating at peak performance. The facility is beautiful, always neat, clean. The folks there professional, friendly and caring.

This is the 3rd car we purchased form Lancaster Toyota with Rick Hershey. Everyone was professional and friendly. Rick follows up frequently and is very knowledgeable. Great experience!!

We have been a customer of Lancaster Toyota for over 20 years. We really like their service department because the mechanics are honest and don't take advantage of you to do repairs you don't need. Not long ago I took my 2002 Toyota Sequoia in for a new steering box which I thought would cost over $1000. The mechanic told me that it was just out of alignment and needed a high tech spin balance on the tires. That was much less expensive and solved the poor steering feel I was getting on the vehicle. We always call to talk to our service advisor Lisa Troupe because she is really great. I now ask for this honest mechanic Nate Collins every time I go in. I recently took the time to type a long message in the chatbox with questions about a new vehicle. Before I could get the message spellchecked the item I had taken 15 -20 minutes to write disappeared wasting about 15 minutes of my time. I was thoroughly disgusted with the very impersonal and careless way their online chat system handled me as a loyal client. I got back in and complained and the online chat service person sent me some links to look at. When I clicked on one of the links the second chate I have started was lost. Really annoying. It is my opinion that whoever the highly compensated website master is for this company should be replaced with someone with the same kind of customer sensitivity that my mechanic has. How could a company that has spent millions of dollars building such beautiful facilities and creating such an amazing client experience in their service department allow such a careless client experience with their online chat system?

I truly loved the top notch friendly and very professional customer service I’ve received from Francis Mendez and Victoria Gaul. It’s incredibly rare that anyone goes an extra mile for a customer. I’m grateful for all their help. . . . Now that's what you call great customer service! Keep up the good work ladies

Everyone at Lancaster Toyota was a huge help and very friendly. Thank you very much!!!

I took my car in for a car battery replacement and had a $4000! After the battery replacement, suddenly my check engine light was on, then my combination meter was out, and then they claimed my ABS light was on and they were unable to turn it off YET it is not on and hasn't been on since pick up. When I tried to ask questions as this makes me VERY suspicious I was met anything but answers. Coporate told me they can't help because they are separate from dealerships and that is BULL. I filed a complaint with the BBB and all the Steve guy did was lie. I did not ask for discounts or free repairs. Why are you lying and saying this? I did not recieve video of the ABS light on. The combination meter was on in previous videos. These problems were not a problem when the car was dropped off. Why were they a problem now? The only reason I got these repairs is I am in college and trying to make a living and need a car. Why were the old parts not offer to me? Why was it implied I lied? Why was my questions always danced around? None of my questions have been answered and you are not responding to the direct issues. I am highly suspicious of your practice and very disappointed. I WANT ANSWERS. I can't believe your awful practice. Should have just went with Honda

Very helpful and nice people.We just stopped by to ask a question, And we find a car we looking for.

Holly O. of the service department at Lancaster (PA) Toyota is very courteous & efficient. She reminded me that my annual safety & emission check was due. Her estimate of the length of time the service on my car would take was right on the money. Thanks, Holly.

Roberto is a wonderful employee he found us the RAV4 we had been searching for. He had everything ready the next day including all the add ins a true pleasure to work with!

Ben was very nice and clear once we decided to buy our Highlander. The process happened as described initially, not last minute surprises. The last part was very annoying at the end signing the documents with Matt he made us feel that he wanted to avoid all contact and not caring for the customers. We all know that there is a pandemic but he asked us silly stuff like ... if we wanted to keep the Lysol wipes or dropped the pens over the desk to avoid handing over to us.

Erick Bravo was fantastic, extremely attentive and had patience. He answered all my questions thoroughly. This was my first time coming through the service drive and I will most definitely be coming back. 10/10

I brought my car to your dealership for service on Jan. 8. Your service advisor, Peter Bruchez met me at my car and directed me to his desk. He was very polite, friendly and courteous. After the service was completed, he indicated that my tires were getting worn and one had a nail embedded. He provided me with a list of brand name tires and prices, and he indicated which tires were best for the money. This made it easy for me to choose. As ususual at Lancaster Toyota, I was given excellent service.

Ian Wenger was attentive and informed. I feel he put out needs and opinions first. I wouldn’t hesitate to return to him for another car.

I had a FANTASTIC experience with Lancaster Toyota. They got me the Highlander Platinum for a great price with no hassle. I didn't even have to go to the dealer until the day I picked up my vehicle. I contacted them through their website. Ana Miller was my initial contact and then I worked with Steve Cox. Both of them were wonderful.

Gus, Jason and the Lancaster Toyota team were helpful and professional at all times without unwanted pressure...they made buying my 2021 Tacoma a very pleasant experience. I will continue to be a repeat customer of Lancaster Toyota they value loyalty and sell top notch vehicles with the highest reputation for quality and reliability.

They offer good customer service and in my opinion Carlos Moreno is one of the workers that satisfies the customer's need and I am thankful for continuing to serve us

Service was great as usual. I really like the video made by the service technician abiut the condition of the vehicle. Note: my first name is James, not Jason.

Sales person listened to my needs and worked very hard to meet my needs. Manager was supportive to a degree. Love the car & Thank You