Welcome to Lancaster Toyota

Friendly and great service

Excellent service. No surprises.

(Translated by Google) Excellent warranty service (Original) Excelente servicio de garantía

Let me start by saying WOW 🤩 I came in for a Basic/Synthetic Oil change. While patiently waiting in their beautiful comfortable waiting area with free WIFI, great T.V. service and name brand snacks the advisor Matthew kept me updated on the status of my service with an updated video from the Technician who also reminded me that my Inspection and Emissions were due soon and to top it off with such great customer service Matthew even helped me renew my inspection all in just one visit and a FREE COMPLIMENTARY CAR WASH at an actual location. The service and treatment I received was extraordinary. I’m glad I chose this drive from Reading to Lancaster I wouldn’t trust any other dealership with my vehicle. Thank you, Lancaster Toyota ❤️

Kudos to our dealer, KEVIN SOUTHWOOD! He was professional, knowledgeable, courteous, and answered all of our questions. Most of all he made our buying experience a pleasure, as he was down to earth and non-pressure. Highly recommend Kevin if you are looking to buy a vehicle. We walked away satisfied, confident, and happy with our purchase.

Very disappointed! This was the third car we purchased from Lancaster Toyota and it was a nightmare. First the vehicle was priced like a new one. Then they told me our trade in was only worth $2000 and then turned around and listed it for $7705. It had just been inspected and had an oil change. The tires and brakes were very good, it was garage kept, and had all the service records written down so it needed very little work.

Diane and Reed were very helpful today. Also, the hot chocolate from the specialty drinks dispenser in the customer service waiting area was delicious!

I bought and get my Toyota Rav serviced here. I got a new cellphone and not being "tech savvy" I went to the dealership and Dorota Karauda was very pleasant and helpful to get my cellphone hooked to my car so I could answer my cellphone via the car radio system. {Even though I was not there to buy a new vehicle}. Anyone interested in purchasing a Toyota, go to this dealership and ask for Dorota she is super helpful and very pleasant. You will not be disappointed 👍🏻

I've had my son's car to Toyota for repairs several times over the past few weeks/ months. Very pleased with the work that was done. Up front about prices and times for services performed. Communication from our advisor was excellent, he was very helpful. Will continue to choose Lancaster Toyota.

Dropped my car off for inspection and 10k maintenance. Appointment was for a Tuesday but due to availability of my ride getting there, the only day I could drop it off was Sunday. Monday morning I’m getting texts and updates that my car is being worked on. I was pleasantly surprised that they started working on it on day early and definitely wasn’t expecting them to do so. I got a video of the things they checked confirming tires and breaks etc and that the car was in good shape. Very professional and I appreciated the updates. They texted me my car was ready and I responded that I couldn’t get it till tomorrow since that was when the appointment was originally and they said that was fine. I’m very happy with the level of service and communication I received. I’m now able to get my car back earlier over lunch instead of fighting traffic all the way up manheim like after work.

Had to have a new seatbelt driver side installed. The people there are great. Took absolute care of me with making sure everything was taken care of . Thank you 👍

It's good.