Welcome to Lancaster Toyota

The whole new car buying experience was wonderful. Judy took the time to listen to my needs and concerns and didn't pressure me at all. They gave me a fair price for my trade-in and made the financial aspect very transparent. I would highly recommend Lancaster Toyota & ask for Judy!

Terrible customer service! We were charged $56 just to have our battery tested. I already jump started the battery when it failed. 25 months into a 84 month warranty?? What $300 battery lasts 2 years? Answer: A Toyota battery from Lancaster Toyota . We were charged $230 for replacement. Service guy was rude when I had questions. Lancaster Toyota will never see my business again.

i bought a 2021 rav 4 paid over 30,000for it on my way to vacation in north carolina i couldnt get gas door to pop open had to pry it open with a screwdriver,when i called lancaster toyota they said i had to pay 30 dollats to schedule and fix it this is really a malfuntion that also happened to 2 other people i know that have rav4's this is certaonly a toyota problem that should be a recall on,also when i took it there this spring for yearly checkup they said i need 4 new tires and a cabin air filter thst would cost over a hundred dollars for cabin air filter andover 800 for tires i took it to a mechanic i know and he said the tires that are on it would be good for another year and he chargrd me 50 dollard for cabin air filter i would really recommend to anyone not to buy or have your car serviced there i know there ripping people off

Very disappointed! This was the third car we purchased from Lancaster Toyota and it was a nightmare. First the vehicle was priced like a new one. Then they told me our trade in was only worth $2000 and then turned around and listed it for $7705. It had just been inspected and had an oil change. The tires and brakes were very good, it was garage kept, and had all the service records written down so it needed very little work.

I dropped off my 2023 Tundra to have a recall fixed. I also have an issue with the spoiler staying in the down position but after reading reviews about dealerships finding excuses to say its not covered under warranty, I ended up telling them to NOT diagnos the problem and just fix the recall. Well they fixed the recall and still diagnosed the spoiler, and said its not covered under the warranty. I ended up not having to pay as I did have in writing that they would not check the spoiler and charge me. I got my truck back and as I'm driving out of the dealership, my exhaust is making clunking sounds. Once I got my truck home I checked underneath and found they must have loosened one clamp and moved the pipe slightly to cause a vibration - and I know this because I can see the metal is shiny where the clamp was before it was loosened and I can see wrench marks all over the pipe. I'm guessing they thought I was just a dumb female that wouldn't know what "that horrible clanking was" and would have to bring my truck back for them to diagnos and fix it. Considering I installed the exhaust just a few months ago, the jokes on them. I know mechanics at other dealerships are encouraged to find more issues with vehicles to make the company more money, and it looks like this dealership isn't any different, which is a shame.

My son toke his 2005 tundra to the service dept and said he needed a radiator because you could visibly see the leak on the radiator transmission line out at the bottom of the radiator and to also check transmission fluid level because it doesn’t have a transmission dip stick !!! They told him they needed to look at it first then give an estimate . Guess what they said , you need a radiator and they won’t top off the fluid unless they flush it first . So for $150.00 they said the same thing my son said you need a new radiator !! And not sure what flushing the transmission had anything to do with the leak in the radiator !! That was not very professional not listening to the customer request ! Another dissatisfied customer at my sons expense !!! So there total to fix was $1800.00 a bit over the top !!! BTW Toyota is the only one that has the key for checking the fluid level that’s why the price is doubled !!!!!!!😡 What a joke !

Honestly I would recommend this dealership to anyone The whole car buying process is always nerve recking an my mom and I got so lucky have Edgar and Christian who made this whole process so smooth for both us. I feel like we were both taken care of an had our best interest in mind. Thanks guys!!

Service is top notch !!!! Gavin the service rep is always personable and professional!!!! I will always go back!

Geoff G has to be one of the most down to earth salesman I have dealt with in a long while. Goes the extra mile and gives realistic advise. Definitely recommend him to anyone, everyone!

Kurt at Lancaster Toyota did an excellent job overseeing the service of our Avalon; the service was More than Fast, it was done way early, done well communications were timely and excellent and done at very reasonable cost. I was truly impressed as were the mechanics in family!

Best dealership I have ever worked with. I look forward to every visit. They keep my cars operating at peak performance. The facility is beautiful, always neat, clean. The folks there professional, friendly and caring.

This is the 3rd car we purchased form Lancaster Toyota with Rick Hershey. Everyone was professional and friendly. Rick follows up frequently and is very knowledgeable. Great experience!!

We have been a customer of Lancaster Toyota for over 20 years. We really like their service department because the mechanics are honest and don't take advantage of you to do repairs you don't need. Not long ago I took my 2002 Toyota Sequoia in for a new steering box which I thought would cost over $1000. The mechanic told me that it was just out of alignment and needed a high tech spin balance on the tires. That was much less expensive and solved the poor steering feel I was getting on the vehicle. We always call to talk to our service advisor Lisa Troupe because she is really great. I now ask for this honest mechanic Nate Collins every time I go in. I recently took the time to type a long message in the chatbox with questions about a new vehicle. Before I could get the message spellchecked the item I had taken 15 -20 minutes to write disappeared wasting about 15 minutes of my time. I was thoroughly disgusted with the very impersonal and careless way their online chat system handled me as a loyal client. I got back in and complained and the online chat service person sent me some links to look at. When I clicked on one of the links the second chate I have started was lost. Really annoying. It is my opinion that whoever the highly compensated website master is for this company should be replaced with someone with the same kind of customer sensitivity that my mechanic has. How could a company that has spent millions of dollars building such beautiful facilities and creating such an amazing client experience in their service department allow such a careless client experience with their online chat system?

I truly loved the top notch friendly and very professional customer service I’ve received from Francis Mendez and Victoria Gaul. It’s incredibly rare that anyone goes an extra mile for a customer. I’m grateful for all their help. . . . Now that's what you call great customer service! Keep up the good work ladies

Everyone at Lancaster Toyota was a huge help and very friendly. Thank you very much!!!