Customer Testimonials

Great experience leading a new truck! Would recommend going here to anyone

Absolutely the least amount of hassle I’ve ever experienced when purchasing a vehicle, and I’ve been purchasing cars since 1988…I will definitely come back for our next purchase. The sales rep, Aaron G., was fantastic, as well as the Sales Mgr and Business Mgr. A first class operation!!!

Extremely helpful and informative people. Richard did a great job answering questions and guiding the entire process. Smooth and easy!

very good service , I’m a first time buyer. Great customer service!

Excellent people, very professional facility, highly recommend.

Friendly sales associate who listened to our needs and helped us choose the right car for us. Great deal!

I had a great experience at Lancaster Toyota from start to finish! Everyone I dealt with was friendly and honest. My saleswoman Jamie was awesome. She helped set everything up in the car and made sure I was comfortable before pulling off the lot. Thanks Lancaster Toyota for the 10/10 experience!! Absolutely love my new grand highlander:)

(Translated by Google) (Disappointed, deceived,) I was a legitimate customer for over 20 years. I bought several cars and dealt with Lili Lugo. The last car I bought, they said, had only been in one accident and the damage was minimal. When I went back to sell it to them, they said it had been in two accidents and that's why it was so devalued. The whole time I owned it, there was never an accident. I will never go back, and beware of them. Unfortunately, I recommended them to my family and friends, but now I'll say the ... Read More

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Google - Oct 28, 2026

(Translated by Google) (Disappointed, deceived,) I was a legitimate customer for over 20 years. I bought several cars and dealt with Lili Lugo. The last car I bought, they said, had only been in one accident and the damage was minimal. When I went back to sell it to them, they said it had been in two accidents and that's why it was so devalued. The whole time I owned it, there was never an accident. I will never go back, and beware of them. Unfortunately, I recommended them to my family and friends, but now I'll say the opposite. BEWARE! (Original) (Desepcionado, engañado, ) fui cliente legitimo mas de 20 años compre varios autos trate con Lili Lugo, el ultimo auto que compre dijeron que tuvo un solo accidente y el daño era minimo, resulta que regrese a venderselos dijeron que tenia 2 accidentes y por eso estaba muy devaluado , el tiempo que lo tuve nunca sucedio un accidente. Jamas regresare y cuidado con ellos ,lastimosamente recommende a mi familia y amigos, ahora dire lo contrario, CUIDDADO!..

Excellent customer service. Thank you. Very easy process from beginning to end.

Excellent service and quality – highly recommended (John Adrewu)

I just wanted to have a nice car. I have waited more than 12 months to get my car cleaned from the stains and strong odors. There was trash, too, but that was the easiest to move on from. They have refused to clean my car or address me with respect. The odor has been so bad I have vomited from it many times…I am sensitive to certain smells. I was promised it would be fully cleaned and when I asked if it was smoked in I was told "No, we never sell smoked cars." I had to ... Read More

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Google - Oct 21, 2026

I just wanted to have a nice car. I have waited more than 12 months to get my car cleaned from the stains and strong odors. There was trash, too, but that was the easiest to move on from. They have refused to clean my car or address me with respect. The odor has been so bad I have vomited from it many times…I am sensitive to certain smells. I was promised it would be fully cleaned and when I asked if it was smoked in I was told "No, we never sell smoked cars." I had to find out after the fact by crawling on my hands and knees, that yes, this car was definitely smoke in before. I was given lots of promises on what kind of car I was going to get. They convinced me to buy a car by creating a situation where I had little choice to give. I am not thankful for the intentional confusion and manipulation they give. I have contacted this dealership many times to fix these problems and they have responded to me with only a dismissive attitude. Edit: They called me after this review posted to tell me I am wrong. They spoke over me, and then abruptly hung up.

This is my second time purchasing a car from Lancaster Toyota. The customer service was excellent along with the communication.I highly recommend them .

We are in the beginning stages of purchasing a new vehicle and we stopped into Lancaster Toyota to look at a few of their vehicles. I was so impressed by the customer service here and their entire showroom really. It was so clean and very roomy and we were greeted as soon as we opened the door. Actually, I think the door was held for us by salesman Trey! Trey helped us for close to two hours and he was absolutely fantastic. He was honest and so understanding of our needs and I felt like he truly believed in Toyota ... Read More

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Google - Oct 19, 2026

We are in the beginning stages of purchasing a new vehicle and we stopped into Lancaster Toyota to look at a few of their vehicles. I was so impressed by the customer service here and their entire showroom really. It was so clean and very roomy and we were greeted as soon as we opened the door. Actually, I think the door was held for us by salesman Trey! Trey helped us for close to two hours and he was absolutely fantastic. He was honest and so understanding of our needs and I felt like he truly believed in Toyota products and its manufacturing. We also never felt pushed or pressured. Another salesperson even came over to offer our very hungry toddler a snack instead of us raiding the vending machine (again!). We just had a really great experience that day and wanted to acknowledge the stellar customer service at Lancaster Toyota.

My experience was pleasant and professional. Lancaster Toyota treated me very fairly with my trade in. I will definitely use them again on my next purchase.

Geoff was great as he patiently helped us and waited for our decision. Would buy from him again! This is our 3rd car purchased at Lancaster Toyota and the company is fantastic to work with on your purchase

They were exceptional while buying my Camry. Trey was very helpful with getting the car through SmartPath and efficient with having everything ready when we got there to complete the purchase. The sales manager Reuban was very friendly and transparent. Overall, everything went smoothly and efficiently and the staff were incredible. I'd easily recommend them to anyone in the area looking to buy a Toyota!

Great experience! Mike F was great!

From start to finish Trey was fantastic to work with ! Very thorough , big with communication which we really appreciated. One thing that stood out with Trey was he was very patient with us as his customers . We went in inquiring about our now purchased car just looking into it with price , features , timeline of getting one and we weren’t in any rush to buy right at the moment just exploring our options etc and he was never pushy . Didn't hound us with texts , calls or emails which we have had in the past which sometimes pushes you away . ... Read More

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Google - Oct 15, 2026

From start to finish Trey was fantastic to work with ! Very thorough , big with communication which we really appreciated. One thing that stood out with Trey was he was very patient with us as his customers . We went in inquiring about our now purchased car just looking into it with price , features , timeline of getting one and we weren’t in any rush to buy right at the moment just exploring our options etc and he was never pushy . Didn't hound us with texts , calls or emails which we have had in the past which sometimes pushes you away . He respected us that we wanted time to think things over and we would reach out when ready . He did one check in as he asked if that would be ok we of course said yes . When we were ready we walked back in and it was all from there a very smooth experience . We love our Toyotas and it’s people like Trey that’s makes us coming back to you guys . Thank you Trey and thank you to team Toyota!!

Customer service was great. I’ll be back again when I’m ready for my next vehicle.

Sales lady great

An incredible experience! They walked me through everything easily, knew when to offer information and when to let me poke around and see for myself. Quick easy and great pricing!

We had a great experience with Trey and then it was followed up by Aaron, overall, the experience was exceptional, never felt pressured and received the car as promised

Awesome guys Kevin and the rest of the team was great! Walked away happy with the process and tacoma

Everything went well here at Lancaster Toyota Mazda. They made the process of buying a car here very easy and comfortable and made me feel good about what I was getting for my money. I would come back here again to buy another car.

Richard was very knowledgeable. He also got us out of there in a timely manner.

My whole experience was awesome. From the moment I got there till the moment I drove with my new truck. Taylor was great to work with and Reuben was another extremely helpful member of Lancaster Toyota team. They took care of everything without pushing for anything like other places. 100% recommend this dealership and this guys.

I had an excellent experience at Lancaster Toyota purchasing my new Toyota Land Cruiser! Dorota was my salesperson, and she was absolutely wonderful to work with. She was friendly, knowledgeable, patient, and made the entire process easy and stress-free. One thing I especially appreciated was how frequently Dorota kept me updated on the status of my vehicle while I was waiting for it to be delivered. She made sure I always knew what was going on and never left me wondering about the timing. Reuben handled the financing portion and was equally great to work with. He was professional, thorough, ... Read More

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Google - Oct 7, 2026

I had an excellent experience at Lancaster Toyota purchasing my new Toyota Land Cruiser! Dorota was my salesperson, and she was absolutely wonderful to work with. She was friendly, knowledgeable, patient, and made the entire process easy and stress-free. One thing I especially appreciated was how frequently Dorota kept me updated on the status of my vehicle while I was waiting for it to be delivered. She made sure I always knew what was going on and never left me wondering about the timing. Reuben handled the financing portion and was equally great to work with. He was professional, thorough, and made the paperwork process quick and straightforward. I couldn’t be happier with my experience or my new Land Cruiser. I highly recommend Dorota, Reuben, and the entire team at Lancaster Toyota!

My salesperson was Kevin. He was awesome! He made the process of buying a new car so easy and enjoyable. I enjoyed working with the team at Lancaster Toyota.

Nolan Caci was very helpful, knowledgeable, and professional. I appreciate all of his help, and the help from all of the other staff members involved in my vehicle purchase.

Nice and good people thank Mike and Reuban

Everyone that worked with me was very kind, patient, and knowledgeable. The entire process was as smooth as I could have possibly hoped for.

Excellent experience! Thank you for helping us out, Taylor!

I went in and was met by a nice young man. I told him I had an hour, could he sell me a car in that time and Nolan did it. I was pleasantly surprised. Very nice dealership.

My sales person did an excellent job showing me the Rav 4 used car choices and the technology. I had many questions about Hybrid technologies and he answered every one. We were very impressed and trusted him. The finance and warranty manager was very knowledgeable and helpful. Doing the admin work was very easy.

NB: For the sales person Kevin, 5 stars. More will be said about this to the GM Mr. Price. For the business person, Reuben R, also 5 stars. For LT (Lancaster Toyota) = 4.5. After all it's every contact and tasks that set the whole picture. First contact is phone to Jeff, who directs me to Erin when I hope to arrive to measure seat heights for Prius XSE. Thank you Jeff for the help. When I do arrive, no Erin, but there at the desk is Kevin who begins the perfect sales person contact (active listener, empathic, resilient communicator, knowledgeable about product, ... Read More

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Google - Oct 3, 2026

NB: For the sales person Kevin, 5 stars. More will be said about this to the GM Mr. Price. For the business person, Reuben R, also 5 stars. For LT (Lancaster Toyota) = 4.5. After all it's every contact and tasks that set the whole picture. First contact is phone to Jeff, who directs me to Erin when I hope to arrive to measure seat heights for Prius XSE. Thank you Jeff for the help. When I do arrive, no Erin, but there at the desk is Kevin who begins the perfect sales person contact (active listener, empathic, resilient communicator, knowledgeable about product, consultive agent, and disciplined accountability). Second contact with Taylor to consult with wife Alice seems to have a different tenor of "do I need to be bothered". But Mike at the counter is welcoming and helpful, as well as remembering the first contact. So, yup, let's get that 2027 Prius XSE! Kevin continues to be the perfect sales person as conditions ebb and flow through monies timing, availability of this vehicle, 'requests' for "build to suit" our vehicle, timing of arrivals, and personal/professional interactions between us as client and Kevin as sales person. Throughout these weeks Kevin continues to do what is required as well as what we desire/request. At last, quite before 'expected', our vehicle is found and will be arriving early. All is in place for the final part of any sale that has had Kevin providing detailed costs information. Car has arrived. Kevin shows the car and effectively presents the multi-functions of EV, PHEV, connectivity, locations of critical parts and many computer menus...with his cautions/recommendations that he is available should further concerns/questions happen (his consultative approach understands our memory abilities and the possible vastness of information overload.) So, let's meet business person, Rueben R. At first introduction he displays the same level of personal/professional awareness as Kevin. Rueben does his presentation with clarity and understanding of our requests. Paperwork is explained, duplicated and presented on a large screen...crisp, well done, that will do! Although, while we requested Kevin to be present, he has been delayed due to LT's service folks not adequately prepping the car's PHEV and attaching the license plate with two unmatched rustable screws (ouch, this gets the LT score lowered!). Always use stainless steel screws. All is done…so, on the road again having experienced effective connections between sales/business persons and us. Quite different than previous car dealership encounters. We did return to Kevin three days after the sale to receive review of three unresolved operational issues...he was right on it! Well done, that will do. As with any interaction between those who wish to sell and those who wish to buy, the sooner to each party can achieve shared personal/professional understandings the better the outcome for both. For our encounter with LT this was quickly achieved with sales person Kevin Southwood and business person Rueben R.

Mike and Rueben were very kind and helpful . Over all I really enjoyed my experience and I’m excited to have a new car! I bought my Toyota Yaris from Lancaster Toyota 16 years ago and was happy to keep my business there !

Dorota was a huge help with finding a vehicle for our family in our required timeline. She was professional, communicative, and pleasant to work with. I’d highly recommend her to anyone looking for a Toyota.

Maria did such a great job and I thank her for her patience and the Toyota team for making our car purchase happen. I really appreciate her taking the time and being patient with my family to be able to get a car at our price point so that my family had a way to transport ourselves to work and around town after not having a car for almost two months. Please go to Maria for all of your car needs! Special shoutout to Reuban for walking us through all of the paperwork and finances regarding the car, along with ... Read More

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Google - Sep 30, 2026

Maria did such a great job and I thank her for her patience and the Toyota team for making our car purchase happen. I really appreciate her taking the time and being patient with my family to be able to get a car at our price point so that my family had a way to transport ourselves to work and around town after not having a car for almost two months. Please go to Maria for all of your car needs! Special shoutout to Reuban for walking us through all of the paperwork and finances regarding the car, along with what the Toyota family provides. Thank you again everyone!

Dear Toyota Lancaster Management, I am writing to formally complain about the service I received at Toyota Lancaster regarding my 2024 Toyota Camry XSE. Before I brought my vehicle to Toyota Lancaster, there was no tire noise coming from the vehicle. After your service department rotated the tires, which I did not authorize, the vehicle began making a noticeable tire noise. This noise was not present before the tire rotation. I immediately brought this to their attention and explained that the vehicle was making noise after the tires were rotated. I was then told that I needed to purchase four new ... Read More

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Google - Sep 29, 2026

Dear Toyota Lancaster Management, I am writing to formally complain about the service I received at Toyota Lancaster regarding my 2024 Toyota Camry XSE. Before I brought my vehicle to Toyota Lancaster, there was no tire noise coming from the vehicle. After your service department rotated the tires, which I did not authorize, the vehicle began making a noticeable tire noise. This noise was not present before the tire rotation. I immediately brought this to their attention and explained that the vehicle was making noise after the tires were rotated. I was then told that I needed to purchase four new tires and pay for an alignment. I do not believe it is reasonable for me to be responsible for these additional expenses when the tire noise appeared only after the tires were rotated by your service department. If there was an issue with one of the rear tires, it should have been properly inspected to determine whether it needed alignment or replacement rather than simply rotating the tires without my authorization. Yesterday, I also had to leave work early to pick up my vehicle. I lost approximately two hours of work, and I had to pay for an Uber. I cannot continue losing work hours and paying transportation costs to repeatedly drop off and pick up my vehicle because of an issue that occurred after the service performed by your dealership. I am requesting that management review my service records and determine: 1. Why the tires were rotated without my authorization. 2. Why there was no tire noise before the rotation but noticeable noise afterward. 3. Whether the rear tire actually needs alignment or replacement. 4. Why I am being asked to pay for four tires and an alignment after the problem appeared following your service. I expect Toyota Lancaster to properly inspect the vehicle and provide a clear explanation of what caused the noise. I also expect management to take into consideration the additional expenses and lost work time I have already experienced.

What a great experience and Maria was amazing! She worked with me to help me find exactly what i needed

IF I COULD GIVE ZERO STARS I WOULD!!!!!! BUYERS BEWARE! My husband and I purchased ALL of our Toyotas (over 30 years of them) from this dealership (East Petersburg PA), but will NEVER recommend them to anyone ever again! My husband’s Toyotas 4-runner 2023 with 22,000 miles, at only one month past the 3 year mark the side camera went out. I contacted Toyota and they said it was up to this dealership to honor the warranty…. They REFUSED TO HONOR THE SIDE VIEW CAMERA!!! They do not care about customer loyalty or provide the least bit of customer service!!!! SHAME SHAME on ... Read More

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Google - Aug 14, 2026

IF I COULD GIVE ZERO STARS I WOULD!!!!!! BUYERS BEWARE! My husband and I purchased ALL of our Toyotas (over 30 years of them) from this dealership (East Petersburg PA), but will NEVER recommend them to anyone ever again! My husband’s Toyotas 4-runner 2023 with 22,000 miles, at only one month past the 3 year mark the side camera went out. I contacted Toyota and they said it was up to this dealership to honor the warranty…. They REFUSED TO HONOR THE SIDE VIEW CAMERA!!! They do not care about customer loyalty or provide the least bit of customer service!!!! SHAME SHAME on them, so much for Lancaster PA kindness- I am embarrassed for them.

This dealership over price

175 Dollars to Butcher Parts And Look at a peice of Metal. Mediocrity and ineptitude!

They know why, don’t make me get specific!

I am 63 and have bought MANY vehicles. Lancaster Toyota/Mazda is the worst dealership I have ever dealt with. There is zero customer service. The finance guy (Joe) didn't seem to know what he was doing and the guy he was training seemed to be more knowledgeable than him! They thought they sent me home with the wrong registration. Joe called, texted and emailed me the next day regarding our "deal" and wanted me to call him ASAP!! He said he would FedEx me the registration and I would have return the one he gave me. We ... Read More

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DealerRater - Jul 7, 2026

I am 63 and have bought MANY vehicles. Lancaster Toyota/Mazda is the worst dealership I have ever dealt with. There is zero customer service. The finance guy (Joe) didn't seem to know what he was doing and the guy he was training seemed to be more knowledgeable than him! They thought they sent me home with the wrong registration. Joe called, texted and emailed me the next day regarding our "deal" and wanted me to call him ASAP!! He said he would FedEx me the registration and I would have return the one he gave me. We were confused about the registration and we texted and called him back but he wouldn't answer. The next day, the salesman called wanting proof of insurance for the car, when we gave it to them while we were still in the dealership. Matt, the Sales Manager had to step in and said he would mail me the title without having the registration that Joe "needed" - - proof that the registration wasn't needed after all and I should have been given the title when we were there. When I asked him about this, he didn't or couldn't answer my questions or explain it. I don't know why I had to "argue" to get the title. Now he won't return/answer my calls. This is the 3rd time I have purchased a vehicle outright with no financing and the 1st time I didn't receive the title at the time of purchase. I have asked them to buy back the car and they refused. I even offered to pay the mileage as I live an hour and a half away. They refused. I asked for the return of the $490 processing fee since it was goofed up so many times and still, they refused. We won't go back. WE refuse.

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I recently found myself unexpectedly needing another vehicle and decided to visit Lancaster Toyota. While I was initially interested in used options, I was certainly open to purchasing a new vehicle if the right fit and value were there. When I arrived at the New Car Center, I was directed to the used car lot across the street. The staff there were friendly and helpful, but the model I was interested in was under recall and unavailable. Since they had limited alternatives that matched what I was looking for, they suggested I return to the New Car Center to look ... Read More

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Google - Jun 22, 2026

I recently found myself unexpectedly needing another vehicle and decided to visit Lancaster Toyota. While I was initially interested in used options, I was certainly open to purchasing a new vehicle if the right fit and value were there. When I arrived at the New Car Center, I was directed to the used car lot across the street. The staff there were friendly and helpful, but the model I was interested in was under recall and unavailable. Since they had limited alternatives that matched what I was looking for, they suggested I return to the New Car Center to look at the Highlander. Unfortunately, my experience at the New Car Center was disappointing. The salesperson I spoke with was polite, but seemed largely uninterested in helping me. I asked several questions about the Highlander and its features, but many went unanswered or were met with very limited information. More importantly, there was little effort to explain the vehicle, discuss available options, or determine whether it would meet my needs. I never felt like my business was truly wanted. Even though I may not have walked in specifically intending to purchase a brand-new 2025 or 2026 model, I was actively shopping for a vehicle and was open to buying new if the right opportunity presented itself. I left feeling undervalued as a customer and ultimately decided to take my business elsewhere. Based on this experience, I would be more inclined to visit another dealership—or even another Toyota dealer outside the area—before returning to Lancaster Toyota.

Dishonest and over priced because I was charged for services they never did. Went for an oil change and wanted to make sure tires were filled because tire light was constantly on. They said it was bad tire pressure sensor and needed to be replaced at a hefty cost per sensor. Turns out there was a nail in one of my tires and if they had rotated the tires like they charged me for it would have been found. No integrity and don’t appreciate being taken advantage of. Will never service a vehicle at this shop again.

They were no help at all. Only focused my Toyota was not bought from them. I did not have a copy of my warranty with me. There only solution was that I could get someone to bring it(not an option), or cancel and bring it to my new appointment. When I ask if the flushing of my air conditioner was covered they didn't know. Seriously worse dealer I have ever worked with.

I had a disappointing experience with Toyota of Lancaster after ordering a vehicle that took about seven weeks to arrive. When I placed the order, I signed paperwork reflecting a 4.99% interest rate. By the time the vehicle arrived, the rate had changed. I wasn’t demanding anything unreasonable, just hoping for a small gesture of good faith given the long wait and the change from what I originally agreed to. What was most disappointing was the interaction with the manager. When the topic of the military incentive came up, he said it should not have been given to me rather ... Read More

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Google - Apr 8, 2026

I had a disappointing experience with Toyota of Lancaster after ordering a vehicle that took about seven weeks to arrive. When I placed the order, I signed paperwork reflecting a 4.99% interest rate. By the time the vehicle arrived, the rate had changed. I wasn’t demanding anything unreasonable, just hoping for a small gesture of good faith given the long wait and the change from what I originally agreed to. What was most disappointing was the interaction with the manager. When the topic of the military incentive came up, he said it should not have been given to me rather than expressing appreciation or honoring it respectfully. As a veteran, that comment made me feel small and unappreciated. I had hoped for some level of customer care or flexibility after waiting nearly two months for the vehicle. Instead, I was simply told there was nothing they could do. The interaction felt dismissive and lacking in basic customer service. Within about an hour of leaving, the vehicle I had ordered was sold to someone else. The whole experience left me feeling like my business didn’t matter. I understand dealerships have policies and limitations, but how customers are treated matters. A little understanding or even a small gesture would have gone a long way. Unfortunately, that was not my experience here. I just bought a new Toyota just one year ago. I will not be returning to this dealership.

Steve Shepus or whatever his name is was completely rude. We are in a situation with our truck and I went to them to ask for advice and insight. He pretty much downplayed our situation and made it sound like we were stupid. He said and I quote "I'm sorry you were misinformed, but you've contacted the right person. I don'tknow why you'regetting that information, but ut us incorrect." Then basically said i don't care it's out of our hands, goodbye. If this is the type of person they want working in ... Read More

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Google - Apr 3, 2026

Steve Shepus or whatever his name is was completely rude. We are in a situation with our truck and I went to them to ask for advice and insight. He pretty much downplayed our situation and made it sound like we were stupid. He said and I quote "I'm sorry you were misinformed, but you've contacted the right person. I don'tknow why you'regetting that information, but ut us incorrect." Then basically said i don't care it's out of our hands, goodbye. If this is the type of person they want working in their establishment, then I feel so bad for them. He's rude, doesn't care about customers, probably sits at a computer all day and does nothing, and is on a huge power trip. Worst customer service ever and I've dealt with a lot of customer service reps including XFINITY. I thought they were bad. Do better Toyota. They will NEVER get my business. I spoke to 3 different people at Lancaster Toyota and 2 of them were super polite, super helpful and attentive. Steve? Terrible. I'm sure nothing will happen because that's Toyota but just want to put it on here that they have employees, MANAGERS at that, that are allowed to speak to people that way. Horrible. UPDATE: 4/13/2026. The General Manager commented on this post acting like he had any idea what the situation was when he wasn't even the one we spoke too. For transparency, no. Corporate Toyota DID NOT tell us there was nothing they could do. Not sure where you got that information from. They told us that we needed proof that these dealerships did not do the frame replacement on our truck. Toyota Corporate were the ones who told us to reach out to these dealerships and get information if we can. In the talks with these gems of people from Lancaster Toyota, I was told that they wouldn't be providing any information and that Toyota Corporate has all the information necessary, yet when asked, they seem to have no idea. I was also told by this Toyota dealership that because the truck we have came from Canada, there's no way that they would be able to service it. Which also is not true. Toyota USA and Toyota Canada said that the truck can be serviced wherever it resides at that time. Lancaster Toyota ALSO tried to say that if we wanted the frame replacement, we would have to go back to Canada... What?! Again. Not true. I have any and all information I need to pursue this further legally. Lancaster Toyota is the only one who wouldn't provide a written email stating they didn't do the frame replacement. That's all I needed from them! A simple email! Yet here we are. Blowing smoke like usual. Toyota of Canada has been in talks with Toyota USA in reference to this case. Both have agreed that something is wrong and I should be granted the frame replacement. I pulled all the strings and did all the leg work. All I needed was a simple email. That's it. Nothing more, nothing less. Unfortunately though, I got WAY less from this dealership. Sad part is, all of these dealerships are intertwined but yet have no knowledge of anything anyone else is doing. How do you do business that way? No one knows anything and blames the next dealership and read a computer screen to determine that something has been done. So because a computer told them, that's how it is, and we can go pound sand. Also, to this day, Toyota of Canada and Toyota USA CONTINUES to say that Lancaster Toyota claimed they replaced the frame in 2019. Yet, Toyota of Lancaster takes no precedence in this. They berate you and pretty much tell you you're dumb for even inquiring. All they say is we didn't do the frame replacement and we have no further information. Like it's top secret or something. It's all public record. I had my attorney reach out to Toyota USA and ask for a copy of the work order and guess what... it says Lancaster Toyota! 🤯 So, Mr. General manager Rick, if you'd like to be WELL informed, I can fill you in on some things. Or you all can choose to stay on your high horse and discredit everything being said and or written. It will all come out soon enough.

I went to pick up my vehicle and Colin and the guy who has the desk next to him were really rude and douchey. Talked to us like we were stupid and then were obviously talking about us after the fact and didn’t even try to hide it. Won’t be taking my car here again if that’s what I have to deal with.

Poor experience when my wife and I came to buy a new RAV4. We had bought three other cars here and had used their excellent service department for over 20 years, so we assumed this would be a routine experience. However, it was very poor and we ended up leaving without buying the car. In fact we went to a dealer in a different city that same day and ended up buying there. This was all on the sales manager rather than the sales representative, by the way. It’s a shame because we previously had good experiences here and my ... Read More

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Google - Jan 24, 2026

Poor experience when my wife and I came to buy a new RAV4. We had bought three other cars here and had used their excellent service department for over 20 years, so we assumed this would be a routine experience. However, it was very poor and we ended up leaving without buying the car. In fact we went to a dealer in a different city that same day and ended up buying there. This was all on the sales manager rather than the sales representative, by the way. It’s a shame because we previously had good experiences here and my previous review here was five stars. I’ve never had an experience this bad anywhere else and never expected it here. They acted as if they didn’t care if they sold us a car or not. So it seems Lancaster Toyota has lost not just this sale but our future business as well. I’ve given them this feedback in person as well.

Came in at 4:55pm and they had nobody in, everybody left they said. Yet you close at 6:00 Second time I been overhere and have not been able to get anything done. And the reception has not been the best, there is this odd snippy attitude and not very service oriented, more dismissive. I have left on edge every time. I will try to make an appointment and see how that goes.

If your response is truthful explain why your offer was Thousands under KBB.

Do your research before you buy a car from Lancaster Toyota used cars. I purchased a vehicle for almost $22000 dollars and got the extended warranty for like $3000 that gave me a lifetime warranty on the engine. A month after owning the truck I started having problems with it consuming oil at a quart every 1000 miles. So eventually I found out that there was a lawsuit against the car manufacturer for the problem I was having after having it in to Lancaster Toyota 2 times with no help they tell me that I’m using the quart of oil every 1000 miles and ... Read More

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Google - Nov 13, 2025

Do your research before you buy a car from Lancaster Toyota used cars. I purchased a vehicle for almost $22000 dollars and got the extended warranty for like $3000 that gave me a lifetime warranty on the engine. A month after owning the truck I started having problems with it consuming oil at a quart every 1000 miles. So eventually I found out that there was a lawsuit against the car manufacturer for the problem I was having after having it in to Lancaster Toyota 2 times with no help they tell me that I’m using the quart of oil every 1000 miles and what is acceptable is 1 quart every 2000 miles. Then I was told I would have to pay out of pocket by tearing my engine apart at the cost of $3000 and then see if the lifetime engine warranty would cover the engine and if not I would have to pay to put it back together. So after no help I was forced to take a $10000 dollar loss in 4 months and sell the truck. I don’t understand how they can sell a car for top dollar and do no research and then sell you a warranty that you can not use. Watch what you buy. I would recommend going to New Holland Toyota they stand behind what they sell and don’t give a run around and rip you off. Very disappointed and will never recommend or use Lancaster Toyota again.

The whole new car buying experience was wonderful. Judy took the time to listen to my needs and concerns and didn't pressure me at all. They gave me a fair price for my trade-in and made the financial aspect very transparent. I would highly recommend Lancaster Toyota & ask for Judy!

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Wow called n some lady’s only words where… we are at Msrp if ur not buying have a good day. Click Bye Judy! STAY AWAY

Judy is insanely rude.. wow. avoid this place

I went for a state inspection and was charged $60 for wiper blades, which is too expensive since they cost half that elsewhere. You have lost a valuable customer.

Terrible customer service! We were charged $56 just to have our battery tested. I already jump started the battery when it failed. 25 months into a 84 month warranty?? What $300 battery lasts 2 years? Answer: A Toyota battery from Lancaster Toyota . We were charged $230 for replacement. Service guy was rude when I had questions. Lancaster Toyota will never see my business again.

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The sales person and the finance person practicing bate and switch negotiations I would never deal with them to purchase a car York Toyota is very professional and accommodating

Poor Service standards and Poor customer service. Had the vehicle in to service an issue twice in less than 7 months for the same issue. Paid a ridiculous amount of money both times. Brought the car back from the latest "FIX" of the issue and two weeks later it is having the same problem. Not willing to refund or admit they didn't fix the problem both times. Don't waste your money ant Lancaster Toyota. Go to another dealership. The only reason I gave them one star is because you can't chose "0" stars!

Horrible customer service. I scheduled a service appointment relative to a recall in which I was pressured to get a diagnostic test relative to a "sound" they heard during my service work. I had to decline the service twice before they accepted my decision. After I was informed that my car was ready, I asked the Service Advisor Lisa Troupe if I could talk to the Service Tech to ask a question about the engine. She denied my request, suggesting that my car was simply old relative to mileage, and that any request would need to go though ... Read More

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Google - Aug 3, 2025

Horrible customer service. I scheduled a service appointment relative to a recall in which I was pressured to get a diagnostic test relative to a "sound" they heard during my service work. I had to decline the service twice before they accepted my decision. After I was informed that my car was ready, I asked the Service Advisor Lisa Troupe if I could talk to the Service Tech to ask a question about the engine. She denied my request, suggesting that my car was simply old relative to mileage, and that any request would need to go though her. I asked a second time if I could simply walk out to specifically ask about the video provided from the service tech. She got offended and told me to just sign the credit card receipt. Completely unprofessional. Follow up to Toyota response on 8/8: I appreciate the follow up, however I am disappointed at the inaccuracies of your response written as fact as opposed to asking for more detail on what transpired. To point out the inaccuracies of your message: I was not seeking speculative information from the Certified Technician who worked on my car to avoid diagnostic testing. I did not demand to speak with a different technician who was working on another vehicle, rather specifically requested the technician that was working on my vehicle exclusively, even willing to wait. The purpose of the requested conversation with the Tech was to understand the function of the Serpentine Belt and Water pump referenced in the video provided, specifically in a 2018 RAV4 and how they begin to wear with certain use comparing city versus highway miles. I felt the accuracy of the information specific to my vehicle would be more beneficial coming directly from the tech who worked on my car and saw it firsthand, which would assist in my decision-making on having the diagnostic completed later. When your service advisor Lisa Troupe questioned "Well why do you want to talk to him", in a very disrespectful tone, it was her demeanor that changed my attitude. Admittedly, I became disgruntled. My request was a result of wanting to work with someone other than your Service advisor who became defensive and irritable. This is my fourth RAV4 over the last 12 years. I’m very familiar with type of car and it’s many components and iterations with newer models. Thus, as someone who prefers to be as knowledgeable as possible when something is either recalled or failing, I would like to learn about my vehicle if a new issue arises. I do not pretend that the cars will last forever and that wear and tear is inevitable, but having one RAV4 with nearly 400,000 miles... I don’t think it’s too much to ask the gentleman or lady working directly on my vehicle questions on how things work. I would expect that TOYOTA wouldn’t require me to pay $170 to simply ask a few questions about the engineering of my vehicle with the Tech who had first hand knowledge of my vehicle. Your service advisor did not let the conversation get to that point before her disrespect was shown. I applaud you for supporting your team, but to suggest that she "respectfully declined" my request is well beyond inaccurate. Perhaps a learning opportunity for you and your team.

It's disappointing that this service center would need to add extra unnecessary services to their inspections. I have tires on my vehicle with a tread depth reading of 4/32" and 5/32" , however they recommend I replace them. Btw, minimum to pass is 2/32". I have had a wheel alignment from this dealership 4 months ago, yet they are recommending an alignment. Fortunately those items could be declined. However, the windshield wipers on my car, silicone wipers I put on 16 months ago, still in very good condition, fail inspection. In the 35 years I have owned vehicles I have never had a ... Read More

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Google - Jul 31, 2025

It's disappointing that this service center would need to add extra unnecessary services to their inspections. I have tires on my vehicle with a tread depth reading of 4/32" and 5/32" , however they recommend I replace them. Btw, minimum to pass is 2/32". I have had a wheel alignment from this dealership 4 months ago, yet they are recommending an alignment. Fortunately those items could be declined. However, the windshield wipers on my car, silicone wipers I put on 16 months ago, still in very good condition, fail inspection. In the 35 years I have owned vehicles I have never had a vehicle fail inspection from windshield wipers. I would either have to pay $65 for new wipers or, if I put my own wipers on pay for another inspection. This was basically the last straw for me. Yes they gave me a $20 coupon for new wipers but my take away from this experience is that they would prefer not to inspect vehicles as it must be necessary to generate more profit from unnecessary service. Is Toyota making vehicles that require less maintenance? I believe so. Would the service tech do a good job with my vehicle? Yes, I believe so as well. Is the service department, however, trying to generate revenue in creative ways that are unnecessary? In my opinion, yes. Sorry guys but I will take my business elsewhere.

i bought a 2021 rav 4 paid over 30,000for it on my way to vacation in north carolina i couldnt get gas door to pop open had to pry it open with a screwdriver,when i called lancaster toyota they said i had to pay 30 dollats to schedule and fix it this is really a malfuntion that also happened to 2 other people i know that have rav4's this is certaonly a toyota problem that should be a recall on,also when i took it there this spring for yearly checkup they said i need 4 new tires and a cabin air filter ... Read More

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DealerRater - Jul 25, 2025

i bought a 2021 rav 4 paid over 30,000for it on my way to vacation in north carolina i couldnt get gas door to pop open had to pry it open with a screwdriver,when i called lancaster toyota they said i had to pay 30 dollats to schedule and fix it this is really a malfuntion that also happened to 2 other people i know that have rav4's this is certaonly a toyota problem that should be a recall on,also when i took it there this spring for yearly checkup they said i need 4 new tires and a cabin air filter thst would cost over a hundred dollars for cabin air filter andover 800 for tires i took it to a mechanic i know and he said the tires that are on it would be good for another year and he chargrd me 50 dollard for cabin air filter i would really recommend to anyone not to buy or have your car serviced there i know there ripping people off

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No Lexus parts ! I always thought Lexus was made by Toyota

Very disappointed.  Our family bought 3 new Toyota's in the past 3 years at this dealership. We were looking for a good used replacement for our 2008 Prius, which needed some major systems work that wasn't worth the investment. Salesman let me know one just came in so went for initial test drive & set up for my wife to come up next evening to finalize decision. I showed up to find the car was sold out from under us. I asked the salesman to pass along some choice words for mgmt regarding business practices but never heard from them. I ... Read More

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Google - Jun 1, 2025

Very disappointed.  Our family bought 3 new Toyota's in the past 3 years at this dealership. We were looking for a good used replacement for our 2008 Prius, which needed some major systems work that wasn't worth the investment. Salesman let me know one just came in so went for initial test drive & set up for my wife to come up next evening to finalize decision. I showed up to find the car was sold out from under us. I asked the salesman to pass along some choice words for mgmt regarding business practices but never heard from them. I know it's just bidness, but was foolish enough to believe the customer relationship bs actually meant something. Ended up getting a better deal on a newer Prius at Bennett Toyota in Lebanon (highly recommended, btw), so it worked out but we won't be using them for anything in the future...since it's just bidness, I'll take it elsewhere.

WORST DEALERSHIP IN PA. WORST CUSTOMER SERVICE I EVER HAD! EVER. THEY TAKE ADVANTAGE OF THERE CUSTOMERS!

I live 51 mins from this dealership but can’t buy a car because I’m out of state. But if I live 3.5 hours aways in Pittsburgh I could. Quite the logic. The lady I spoke to was nice though.

Last weekend we went to Lancaster Toyota in search of a used car. The salesman that greeted us was Nolan. We told him our price range . Asked him to show us cars in that range. He pointed out a car and asked if we like it. We said no . He asked what we did not like about it. We gave him clear reasons why. Didn’t like the hatch it looked boxy and didn’t like the color of the car “red” , his response was what’s wrong with a red car ? He said wow this is a nice car. ... Read More

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Google - Apr 4, 2025

Last weekend we went to Lancaster Toyota in search of a used car. The salesman that greeted us was Nolan. We told him our price range . Asked him to show us cars in that range. He pointed out a car and asked if we like it. We said no . He asked what we did not like about it. We gave him clear reasons why. Didn’t like the hatch it looked boxy and didn’t like the color of the car “red” , his response was what’s wrong with a red car ? He said wow this is a nice car. Totally not listening to the fact that we said “no” we don’t like it. He asked what we were looking for in a car and we told him. He told us that we had Champaign taste on a beer budget. We were very offended. We test drove a car and he was very persistent and pushy during the test drive. Said that if we didn’t buy it now it might not be there when we come back. To which we responded ….. then it wasn’t meant to be . He replied or you have just missed a great opportunity . He asked us if we looked at other car lots to which we said yes . We told him that we liked a car down the street but wanted to shop around and see what’s out there. He told us that Toyota sells all the cars they don’t want to the car lot down the street. We had enough said good bye and left . About 3 hours later Nolan called to ask how our car shopping went . The pressure was real. So real that we purchased elsewhere. The interactions that we had with this salesmen were uncomfortable and at times offensive.

Not at all satisfied. They've always done the oil change and sent the video of the oil coming out of the engine. This time, not even that left the radiator water fluid, low brake fluid, low. The truth is, very poor service from this technician who served me on this occasion. I also want to emphasize that the manager of this establishment said that this was fine.

Arrived an hour before closing. We left 3 minutes after walking through the door. A saleswoman greeted us immediately and we mentioned that we were considering a pre owned but wanted to educate ourselves on new SUVs as well since we’d consider new too. She repeated to “go across the street” for the pre owned lot, but we again said we were curious to know about Toyota and their lineup. We could feel she was annoyed to sit down with us and answer our questions and waved us back. She continued by bashing the used Toyota lot across the street ... Read More

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Google - Mar 13, 2025

Arrived an hour before closing. We left 3 minutes after walking through the door. A saleswoman greeted us immediately and we mentioned that we were considering a pre owned but wanted to educate ourselves on new SUVs as well since we’d consider new too. She repeated to “go across the street” for the pre owned lot, but we again said we were curious to know about Toyota and their lineup. We could feel she was annoyed to sit down with us and answer our questions and waved us back. She continued by bashing the used Toyota lot across the street while telling us they “won’t help you EITHER.” We read her loud and clear and got up and left. Take your business elsewhere if you wish to be treated with respect or helped at all.

Today I had one front wheel bearing replaced on a 2013 Tacoma. It was suggested I drop it off rather than wait as it could take 3 hours. I waited anyway. The repair was completed in an hour and a half and I was charged $569.93 in labor and $346.82 in parts (1 bearing assembly, 2 seals, 1 o-ring). I have been a loyal customer since purchasing a new 2003 4-runner and have been willing to pay sometimes higher than average labor costs for what I considered better than average service experiences. But, this is an outrageous amount of money for this repair.

Went for an inspection and it turned into $100 an hour to change light bulbs"that were burnt" ;and that was with a discount.

Poorly run location

I bought a truck here four years ago and it was pretty off-putting when they spoke condescendingly to me when I chose to use my bank as a lender (my bank offered a better interest rate, of course I went with them) but I let it go. But now I keep getting unsolicited texts from their sales manager and I just have no patience for that. I didn’t give them my number so they could text me multiple times, unsolicited, four years after making my purchase from them.

Very disappointed! This was the third car we purchased from Lancaster Toyota and it was a nightmare. First the vehicle was priced like a new one. Then they told me our trade in was only worth $2000 and then turned around and listed it for $7705. It had just been inspected and had an oil change. The tires and brakes were very good, it was garage kept, and had all the service records written down so it needed very little work.

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Watch out when purchasing certified used vehicles at Lancaster Toyota. On Mar 2, 2022 I purchased a 2021 Tundra Pickup from their certified used lot. 1 year later in March 2023 I brought the pickup in for the annual inspection. They informed me that the exhaust was not legal and they will need $1500 to fix it. When I informed them that the vehicle was purchased from them in that condition, they refused to own up to it. They said that would never go thru in their certified process. Well it did! Red run exhaust in Ephrata PA fixed it for $132.50. Next: On June 3, 2021 I Purchased ... Read More

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Google - Jan 6, 2025

Watch out when purchasing certified used vehicles at Lancaster Toyota. On Mar 2, 2022 I purchased a 2021 Tundra Pickup from their certified used lot. 1 year later in March 2023 I brought the pickup in for the annual inspection. They informed me that the exhaust was not legal and they will need $1500 to fix it. When I informed them that the vehicle was purchased from them in that condition, they refused to own up to it. They said that would never go thru in their certified process. Well it did! Red run exhaust in Ephrata PA fixed it for $132.50. Next: On June 3, 2021 I Purchased a 2018 Rav 4 from their certified used lot. Recently I was sideswiped by another driver/ vehicle. The car is at the body shop, I get a call informing me that the rear bumper has spray can paint on it to cover pre-existing scratches and they can't clear coat as is. Now a new bumper is needed, which I need to cover. Mind you, this is the condition it was when I purchased it. Even tho there sales team, and finance team were great to work with from a business to business in the transaction process, I would strongly recommend that you carefully inspect and verify there certification process, their certified vehicles and especially be alert to the things they try to pull in the repair shop. After service response - The Truck Exhaust was NOT modified after purchase. My entire team can attest to that. 2 of us were on the lot when we purchased the truck. We saw the exhaust but did not question it due to the certification process. So we were obviously shocked when we were told that 1 year later. I can accept the bumper situation on the Rav 4. It just seemed cheap.

Took my 2018 Toyota Corolla car in for a noise it was making and for the looks of it they just assumed it was the transmission after driving it around it, doesn’t look like they even took there time to look under it. They told me I was going to need new transmission, I took it somewhere else to get a second opinion and after taking there time to look at it, they put the car on the lift and after looking underneath came back and told me it was the axel. They replaced the axel and the noise was ... Read More

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Google - Nov 4, 2024

Took my 2018 Toyota Corolla car in for a noise it was making and for the looks of it they just assumed it was the transmission after driving it around it, doesn’t look like they even took there time to look under it. They told me I was going to need new transmission, I took it somewhere else to get a second opinion and after taking there time to look at it, they put the car on the lift and after looking underneath came back and told me it was the axel. They replaced the axel and the noise was gone. Toyota service still manage to charge me for a job they didn’t even do. I would not be going back neither will I ever refer someone else there. It’s not the first time I take my car there and they try to overcharge me. Very disappointing.

Salesman was great to deal with (Mike Forney). I was requested to make an advance payment of $500 in order for them to earnmark a car for me in their future allotment. I specified certain things that I wanted in my new car but was told that I might not get it that way and that the quoted price was subject to change. I had to settle for what Toyota (or the dealer) wanted to build. Only when the car was delivered did I have the option of accepting or rejecting it. At this point I had already waited almost 3 months ... Read More

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Google - Oct 30, 2024

Salesman was great to deal with (Mike Forney). I was requested to make an advance payment of $500 in order for them to earnmark a car for me in their future allotment. I specified certain things that I wanted in my new car but was told that I might not get it that way and that the quoted price was subject to change. I had to settle for what Toyota (or the dealer) wanted to build. Only when the car was delivered did I have the option of accepting or rejecting it. At this point I had already waited almost 3 months for Lancaster Toyota to get the car in. I did not get exactly what I wanted. And when it was delivered it was $491 more than the original quoted price. None of that sat well with me!