Customer Testimonials

I am a first time customer here and I scheduled an inspection and emissions test with a tire rotation (routine maintenance at about 5k miles) online with ease. Colin was my advisor and I 100% recommend him! He was thorough in going through what I wanted done (all picked online), added an oil change since it had been a year (and I was close to my maintenance light starting to blink), and told me how much it would be for my TPMS to be replaced per sensor. I passed on that for today. I’m usually good with things I can ... Read More

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Google - Jun 30, 2026

I am a first time customer here and I scheduled an inspection and emissions test with a tire rotation (routine maintenance at about 5k miles) online with ease. Colin was my advisor and I 100% recommend him! He was thorough in going through what I wanted done (all picked online), added an oil change since it had been a year (and I was close to my maintenance light starting to blink), and told me how much it would be for my TPMS to be replaced per sensor. I passed on that for today. I’m usually good with things I can do myself (I’ve replaced my low beam head lamps myself multiple times), so I was super embarrassed at myself at how many lights I had out (mostly in the back so I couldn’t see them). After some quick bulb change outs to pass inspection, an oil change, a tire rotation, and a battery recall fix at no charge to me, Rhiannon the Rav was ready to go! Colin was very personable and easy to talk to and I felt no pressure at all for services I didn’t need. I very much look forward to bringing either this vehicle or my future vehicle to Colin and his techs!

These people are great with your car service. I had no low beams in the frigid artic weather. I took it to service building and a quick look with agent he recommended a quick easy fix before they work on car. I was impressed that they don't just write up order and push you in line. The quick fix worked and saved me 100's of dollars.

Always a pleasant experience at Lancaster Toyota. Kurt is great to deal with. Had a Service Bulletin taken care of for a wiring harness. Tech did a great job.

Very happy with the service I made an unscheduled trip a couple weeks ago so I could see the tire pressures on my screen and Colin took care of me in less than 5 minutes

The whole new car buying experience was wonderful. Judy took the time to listen to my needs and concerns and didn't pressure me at all. They gave me a fair price for my trade-in and made the financial aspect very transparent. I would highly recommend Lancaster Toyota & ask for Judy!

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Had to take my car in for an open recall and ended up having a great experience! The advisor Colin was super friendly, and even though the process took a bit longer than I expected, he kept me updated the entire time, which I really appreciated. I never felt pressured, and overall, I was very satisfied with the service!

Love the free tire pressure checks they offer. Fast snd friendly service.

Terrible customer service! We were charged $56 just to have our battery tested. I already jump started the battery when it failed. 25 months into a 84 month warranty?? What $300 battery lasts 2 years? Answer: A Toyota battery from Lancaster Toyota . We were charged $230 for replacement. Service guy was rude when I had questions. Lancaster Toyota will never see my business again.

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In for inspection. Quick turnaround of vehicle. Video report from technician a great service.

i bought a 2021 rav 4 paid over 30,000for it on my way to vacation in north carolina i couldnt get gas door to pop open had to pry it open with a screwdriver,when i called lancaster toyota they said i had to pay 30 dollats to schedule and fix it this is really a malfuntion that also happened to 2 other people i know that have rav4's this is certaonly a toyota problem that should be a recall on,also when i took it there this spring for yearly checkup they said i need 4 new tires and a cabin air filter ... Read More

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DealerRater - Jul 25, 2025

i bought a 2021 rav 4 paid over 30,000for it on my way to vacation in north carolina i couldnt get gas door to pop open had to pry it open with a screwdriver,when i called lancaster toyota they said i had to pay 30 dollats to schedule and fix it this is really a malfuntion that also happened to 2 other people i know that have rav4's this is certaonly a toyota problem that should be a recall on,also when i took it there this spring for yearly checkup they said i need 4 new tires and a cabin air filter thst would cost over a hundred dollars for cabin air filter andover 800 for tires i took it to a mechanic i know and he said the tires that are on it would be good for another year and he chargrd me 50 dollard for cabin air filter i would really recommend to anyone not to buy or have your car serviced there i know there ripping people off

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Excellent attention, and speed, especially the attention and quality of customer service from Russ Sweed. His attention was very professional.

Just wanted to give a shoutout to Kevin Southwood for helping with my purchase on a new car! 😀 He was really courteous, knowledgeable, and helpful when it came to answering all my 'first-time' questions. He was genuinely a very down-to-earth guy and made the whole process go smoothly, nonetheless, he went above and beyond- which I really appreciated. Thank you to Kevin and I definitely recommend looking for him, for your future purchases! 🙂

Great service!

Great service

Friendly and great service

Excellent service. No surprises.

(Translated by Google) Excellent warranty service (Original) Excelente servicio de garantía

Let me start by saying WOW 🤩 I came in for a Basic/Synthetic Oil change. While patiently waiting in their beautiful comfortable waiting area with free WIFI, great T.V. service and name brand snacks the advisor Matthew kept me updated on the status of my service with an updated video from the Technician who also reminded me that my Inspection and Emissions were due soon and to top it off with such great customer service Matthew even helped me renew my inspection all in just one visit and a FREE COMPLIMENTARY CAR WASH at an actual location. The service ... Read More

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Google - Jan 24, 2025

Let me start by saying WOW 🤩 I came in for a Basic/Synthetic Oil change. While patiently waiting in their beautiful comfortable waiting area with free WIFI, great T.V. service and name brand snacks the advisor Matthew kept me updated on the status of my service with an updated video from the Technician who also reminded me that my Inspection and Emissions were due soon and to top it off with such great customer service Matthew even helped me renew my inspection all in just one visit and a FREE COMPLIMENTARY CAR WASH at an actual location. The service and treatment I received was extraordinary. I’m glad I chose this drive from Reading to Lancaster I wouldn’t trust any other dealership with my vehicle. Thank you, Lancaster Toyota ❤️

Kudos to our dealer, KEVIN SOUTHWOOD! He was professional, knowledgeable, courteous, and answered all of our questions. Most of all he made our buying experience a pleasure, as he was down to earth and non-pressure. Highly recommend Kevin if you are looking to buy a vehicle. We walked away satisfied, confident, and happy with our purchase.

Very disappointed! This was the third car we purchased from Lancaster Toyota and it was a nightmare. First the vehicle was priced like a new one. Then they told me our trade in was only worth $2000 and then turned around and listed it for $7705. It had just been inspected and had an oil change. The tires and brakes were very good, it was garage kept, and had all the service records written down so it needed very little work.

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Diane and Reed were very helpful today. Also, the hot chocolate from the specialty drinks dispenser in the customer service waiting area was delicious!

I bought and get my Toyota Rav serviced here. I got a new cellphone and not being "tech savvy" I went to the dealership and Dorota Karauda was very pleasant and helpful to get my cellphone hooked to my car so I could answer my cellphone via the car radio system. {Even though I was not there to buy a new vehicle}. Anyone interested in purchasing a Toyota, go to this dealership and ask for Dorota she is super helpful and very pleasant. You will not be disappointed 👍🏻

I've had my son's car to Toyota for repairs several times over the past few weeks/ months. Very pleased with the work that was done. Up front about prices and times for services performed. Communication from our advisor was excellent, he was very helpful. Will continue to choose Lancaster Toyota.

Dropped my car off for inspection and 10k maintenance. Appointment was for a Tuesday but due to availability of my ride getting there, the only day I could drop it off was Sunday. Monday morning I’m getting texts and updates that my car is being worked on. I was pleasantly surprised that they started working on it on day early and definitely wasn’t expecting them to do so. I got a video of the things they checked confirming tires and breaks etc and that the car was in good shape. Very professional and I appreciated the updates. They ... Read More

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Google - Aug 26, 2024

Dropped my car off for inspection and 10k maintenance. Appointment was for a Tuesday but due to availability of my ride getting there, the only day I could drop it off was Sunday. Monday morning I’m getting texts and updates that my car is being worked on. I was pleasantly surprised that they started working on it on day early and definitely wasn’t expecting them to do so. I got a video of the things they checked confirming tires and breaks etc and that the car was in good shape. Very professional and I appreciated the updates. They texted me my car was ready and I responded that I couldn’t get it till tomorrow since that was when the appointment was originally and they said that was fine. I’m very happy with the level of service and communication I received. I’m now able to get my car back earlier over lunch instead of fighting traffic all the way up manheim like after work.

Had to have a new seatbelt driver side installed. The people there are great. Took absolute care of me with making sure everything was taken care of . Thank you 👍

It's good.

We have use Lancaster Toyota Service since we bought our first Toyota Camry 2004, and we still have it. They also service our Toyota Sienna 2008. They have helpful, friendly service writers and staff. Their waiting area is so warm and inviting . They have tables and chairs, if you want to work on a laptop or whatever. Refreshments available, The place is very clean.They have a large parts department to meet your needs. They do excellent work. We have been pleased every time. Thank you staff of Lancaster Toyota. Great job!

I dropped off my 2023 Tundra to have a recall fixed. I also have an issue with the spoiler staying in the down position but after reading reviews about dealerships finding excuses to say its not covered under warranty, I ended up telling them to NOT diagnos the problem and just fix the recall. Well they fixed the recall and still diagnosed the spoiler, and said its not covered under the warranty. I ended up not having to pay as I did have in writing that they would not check the spoiler and charge me. I got my truck back and ... Read More

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DealerRater - Jun 25, 2024

I dropped off my 2023 Tundra to have a recall fixed. I also have an issue with the spoiler staying in the down position but after reading reviews about dealerships finding excuses to say its not covered under warranty, I ended up telling them to NOT diagnos the problem and just fix the recall. Well they fixed the recall and still diagnosed the spoiler, and said its not covered under the warranty. I ended up not having to pay as I did have in writing that they would not check the spoiler and charge me. I got my truck back and as I'm driving out of the dealership, my exhaust is making clunking sounds. Once I got my truck home I checked underneath and found they must have loosened one clamp and moved the pipe slightly to cause a vibration - and I know this because I can see the metal is shiny where the clamp was before it was loosened and I can see wrench marks all over the pipe. I'm guessing they thought I was just a dumb female that wouldn't know what "that horrible clanking was" and would have to bring my truck back for them to diagnos and fix it. Considering I installed the exhaust just a few months ago, the jokes on them. I know mechanics at other dealerships are encouraged to find more issues with vehicles to make the company more money, and it looks like this dealership isn't any different, which is a shame.

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Friendly people

Exceptional service

(Translated by Google) Excellent service and super professional (Original) Excelente atención y super profesionales

It was time for my 20000 mile checkup for my 2021 Toyota Corolla so I went to my trusted service center at Lancaster Toyota. It was my good fortune to be helped by Kurt Laughman, Service Advisor. Kurt took all of my information, gave me a cost estimate (to the penny, I might add), and told me the approximate waiting time (since I was going to wait for my car to be finished). He then sent me off to the Customer Lounge where I enjoyed a piping hot Cafe Mocha (free) and some cookies (also free). The lounge is quite nice: plush ... Read More

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Google - Apr 2, 2024

It was time for my 20000 mile checkup for my 2021 Toyota Corolla so I went to my trusted service center at Lancaster Toyota. It was my good fortune to be helped by Kurt Laughman, Service Advisor. Kurt took all of my information, gave me a cost estimate (to the penny, I might add), and told me the approximate waiting time (since I was going to wait for my car to be finished). He then sent me off to the Customer Lounge where I enjoyed a piping hot Cafe Mocha (free) and some cookies (also free). The lounge is quite nice: plush chairs, work tables, TVs (on silent mode, thank you very much!) and before I had time to finish my morning papers, Kurt appeared and told me that my car was ready. Also, while I was waiting, Kurt sent me a text message along with a video showing my car being serviced. What??!!?? It was service off the charts. I have an appointment this week with the Lancaster Toyota salesman about a new 2024 Toyota Corolla so it might be a while until I go back again for service. Let me tell you this: if you are looking for a service center to take care of your auto service needs, look no further than Lancaster Toyota for dependable, reliable and trustworthy service. You won't be disappointed. Be sure to ask for Kurt. Rick

I have come to always expect great service at this Toyota dealer. It is Professional from making the appointment until I pick up the car. While this time was a little different, the overall experience remained, the professionalism I have come to expect. I was having a tire replaced and was borrowing a car from work until I could have mine back as it would take a day. I had arranged for a friend to take me. To the dealership after I received a call, saying tire replacement was the recommendation that was being made. I took that to me, ... Read More

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Google - Mar 28, 2024

I have come to always expect great service at this Toyota dealer. It is Professional from making the appointment until I pick up the car. While this time was a little different, the overall experience remained, the professionalism I have come to expect. I was having a tire replaced and was borrowing a car from work until I could have mine back as it would take a day. I had arranged for a friend to take me. To the dealership after I received a call, saying tire replacement was the recommendation that was being made. I took that to me, and it was going to be fixed that day. When it wasn’t, I had to rent a car to get to work that evening. I spoke with the service manager a few days later, because I was frustrated at the added expense. He heard what I had to say, and credited the rental feedback to my account. I could have probably been more proactive, and confirming my car would be ready that day. And the service provider could have been more clearer in letting me know it would not be available until the following day. Regardless, it goes to show that the professionalism of the dealership is still Exactly what I have come to expect. We worked through the communicators and I will be taking my car there again.

THEY WERE PROMPT TO GET MY VEHICLE IN AND NOTIFY ME AS SOON AS THEY FOUND THE ISSUE. THEY WERE ABLE TO GET SOME ISSUES COVERED UNDER WARRANTY

Always a pleasure doing business here. Kurt L. and the rest of crew always take care of us with great service and fair pricing.

Great service done before time thanks Kurt 👍

Lancaster Toyota has always taken care of me. Steve is a fellow TRD lover and treats my Tacoma with the love and care it deserves.

Courteous and helped me when I wasn’t prepared with correct paperwork for inspection.

Always great service.

Unsure about something-a recommendation to do a transmission service on my 2021 Toyota RAV4 hybrid at 60,000 miles. Is this a normal service at this mileage? I would appreciate a reply.

(Translated by Google) I am very pleased with the service and the attention of the staff, especially Miguel, the representative, for his excellent service. (Original) Muy complacida con el servicio y con la atención del personal en especial le doy las gracias a Miguel el representante por su esmerada atención

Very professional and helpful while I was there. Kurt was great to work with 5 + Star review. He helped me with both my cars.

I’ll trust Toyota. but my vehicle has still lot of signs! Its too costly as well 😆😆

Complimentary coffee machine was not working. That was disappointing for an early appointment.

The experience was wonderful as usual and steve was excellent!!!!!! Flawless!]

Lancaster Toyota’s service department is always polite, friendly and efficient. Repairs are incredibly reliable.

Miguel Delgado greeted me warmly and answered my questions. The technician who serviced my vehicle was thorough and provided a video as well. In particular, I commend Miguel for being an excellent employee and an outstanding representative for Lancaster Toyota.

Did their job fast and efficiently.

We have been using the service department at Lancaster Toyota since 1990. The quality of the people, both advisors and technicians, has been a constant. This is the primary reason that we continue to drive from York to East Petersburg after thirty-four years. Miguel Delgado has been a strong member of the Lancaster Toyota service team for man years. His friendly assistance is much appreciated.

Professional, friendly, and capable service staff. Clean customer waiting area. Loved getting a video of my car while it was being serviced!!!

Steve Bond provided us with great service. He was very knowledgeable and personable. We love Lancaster Toyota!

Always great service in a comfortable atmosphere!

Service was great

As always, my experience at Lancaster Toyota was very pleasant. got the early appointment time I asked for, waited for my vehicle in their beautiful waiting area, had free coffee and snack. Wasn't there as long as I thought, and my bill was below the quoted price. How can you ask for any more than that? Oh and my guy that I worked with was pleasant, knowledgeable and professional.

Sales and service department could not have been more accommodating working with me to get a digital key issue resolved after purchasing a new Crown and working with me in a fair manner on pricing for the new vehicle.

Very good customer service!

Everyone involved in my service experience was professional and kind. I love that place.