Customer Testimonials
Friendly and great service
Excellent service. No surprises.
(Translated by Google) Excellent warranty service (Original) Excelente servicio de garantía
Let me start by saying WOW 🤩 I came in for a Basic/Synthetic Oil change. While patiently waiting in their beautiful comfortable waiting area with free WIFI, great T.V. service and name brand snacks the advisor Matthew kept me updated on the status of my service with an updated video from the Technician who also reminded me that my Inspection and Emissions were due soon and to top it off with such great customer service Matthew even helped me renew my inspection all in just one visit and a FREE COMPLIMENTARY CAR WASH at an actual location. The service ...
Kudos to our dealer, KEVIN SOUTHWOOD! He was professional, knowledgeable, courteous, and answered all of our questions. Most of all he made our buying experience a pleasure, as he was down to earth and non-pressure. Highly recommend Kevin if you are looking to buy a vehicle. We walked away satisfied, confident, and happy with our purchase.
Very disappointed! This was the third car we purchased from Lancaster Toyota and it was a nightmare. First the vehicle was priced like a new one. Then they told me our trade in was only worth $2000 and then turned around and listed it for $7705. It had just been inspected and had an oil change. The tires and brakes were very good, it was garage kept, and had all the service records written down so it needed very little work.
Diane and Reed were very helpful today. Also, the hot chocolate from the specialty drinks dispenser in the customer service waiting area was delicious!
I bought and get my Toyota Rav serviced here. I got a new cellphone and not being "tech savvy" I went to the dealership and Dorota Karauda was very pleasant and helpful to get my cellphone hooked to my car so I could answer my cellphone via the car radio system. {Even though I was not there to buy a new vehicle}. Anyone interested in purchasing a Toyota, go to this dealership and ask for Dorota she is super helpful and very pleasant. You will not be disappointed 👍🏻
I've had my son's car to Toyota for repairs several times over the past few weeks/ months. Very pleased with the work that was done. Up front about prices and times for services performed. Communication from our advisor was excellent, he was very helpful. Will continue to choose Lancaster Toyota.
Dropped my car off for inspection and 10k maintenance. Appointment was for a Tuesday but due to availability of my ride getting there, the only day I could drop it off was Sunday. Monday morning I’m getting texts and updates that my car is being worked on. I was pleasantly surprised that they started working on it on day early and definitely wasn’t expecting them to do so. I got a video of the things they checked confirming tires and breaks etc and that the car was in good shape. Very professional and I appreciated the updates. They ...
Had to have a new seatbelt driver side installed. The people there are great. Took absolute care of me with making sure everything was taken care of . Thank you 👍
It's good.
We have use Lancaster Toyota Service since we bought our first Toyota Camry 2004, and we still have it. They also service our Toyota Sienna 2008. They have helpful, friendly service writers and staff. Their waiting area is so warm and inviting . They have tables and chairs, if you want to work on a laptop or whatever. Refreshments available, The place is very clean.They have a large parts department to meet your needs. They do excellent work. We have been pleased every time. Thank you staff of Lancaster Toyota. Great job!
I dropped off my 2023 Tundra to have a recall fixed. I also have an issue with the spoiler staying in the down position but after reading reviews about dealerships finding excuses to say its not covered under warranty, I ended up telling them to NOT diagnos the problem and just fix the recall. Well they fixed the recall and still diagnosed the spoiler, and said its not covered under the warranty. I ended up not having to pay as I did have in writing that they would not check the spoiler and charge me. I got my truck back and ...
Friendly people
Exceptional service
(Translated by Google) Excellent service and super professionals (Original) Excelente atención y super profesionales
It was time for my 20000 mile checkup for my 2021 Toyota Corolla so I went to my trusted service center at Lancaster Toyota. It was my good fortune to be helped by Kurt Laughman, Service Advisor. Kurt took all of my information, gave me a cost estimate (to the penny, I might add), and told me the approximate waiting time (since I was going to wait for my car to be finished). He then sent me off to the Customer Lounge where I enjoyed a piping hot Cafe Mocha (free) and some cookies (also free). The lounge is quite nice: plush ...
I have come to always expect great service at this Toyota dealer. It is Professional from making the appointment until I pick up the car. While this time was a little different, the overall experience remained, the professionalism I have come to expect. I was having a tire replaced and was borrowing a car from work until I could have mine back as it would take a day. I had arranged for a friend to take me. To the dealership after I received a call, saying tire replacement was the recommendation that was being made. I took that to me, ...
THEY WERE PROMPT TO GET MY VEHICLE IN AND NOTIFY ME AS SOON AS THEY FOUND THE ISSUE. THEY WERE ABLE TO GET SOME ISSUES COVERED UNDER WARRANTY
Always a pleasure doing business here. Kurt L. and the rest of crew always take care of us with great service and fair pricing.
Great service done before time thanks Kurt 👍
Lancaster Toyota has always taken care of me. Steve is a fellow TRD lover and treats my Tacoma with the love and care it deserves.
Courteous and helped me when I wasn’t prepared with correct paperwork for inspection.
Always great service.
Unsure about something-a recommendation to do a transmission service on my 2021 Toyota RAV4 hybrid at 60,000 miles. Is this a normal service at this mileage? I would appreciate a reply.
(Translated by Google) Very pleased with the service and the attention of the staff, especially I thank Miguel, the representative, for his careful attention. (Original) Muy complacida con el servicio y con la atención del personal en especial le doy las gracias a Miguel el representante por su esmerada atención
Very professional and helpful while I was there. Kurt was great to work with 5 + Star review. He helped me with both my cars.
I’ll trust Toyota. but my vehicle has still lot of signs! Its too costly as well 😆😆
Complimentary coffee machine was not working. That was disappointing for an early appointment.
The experience was wonderful as usual and steve was excellent!!!!!! Flawless!]
Lancaster Toyota’s service department is always polite, friendly and efficient. Repairs are incredibly reliable.
Miguel Delgado greeted me warmly and answered my questions. The technician who serviced my vehicle was thorough and provided a video as well. In particular, I commend Miguel for being an excellent employee and an outstanding representative for Lancaster Toyota.
Did their job fast and efficiently.
We have been using the service department at Lancaster Toyota since 1990. The quality of the people, both advisors and technicians, has been a constant. This is the primary reason that we continue to drive from York to East Petersburg after thirty-four years. Miguel Delgado has been a strong member of the Lancaster Toyota service team for man years. His friendly assistance is much appreciated.
Professional, friendly, and capable service staff. Clean customer waiting area. Loved getting a video of my car while it was being serviced!!!
Steve Bond provided us with great service. He was very knowledgeable and personable. We love Lancaster Toyota!
Always great service in a comfortable atmosphere!
Service was great
As always, my experience at Lancaster Toyota was very pleasant. got the early appointment time I asked for, waited for my vehicle in their beautiful waiting area, had free coffee and snack. Wasn't there as long as I thought, and my bill was below the quoted price. How can you ask for any more than that? Oh and my guy that I worked with was pleasant, knowledgeable and professional.
Sales and service department could not have been more accommodating working with me to get a digital key issue resolved after purchasing a new Crown and working with me in a fair manner on pricing for the new vehicle.
Very good customer service!
Everyone involved in my service experience was professional and kind. I love that place.
Seth was great! He spent time explaining some of the technology for me. And he was nice to my dog. She loved him!
Had a great experience and the work on my car was great thanks to Miguel and the technician
I have been a client of Lancaster Toyota since buying my first Prius in 2013! The service is easy to schedule, the service representatives are professional, polite and very knowledgeable about everything Toyota. Kurt was my service rep and he kept me up to date while they were working on my car. He was communicative and went above and beyond to help me with my hitch installation. Great Toyota Team!
IF YOUR LOOKING FOR SOMEONE WHO KNOWS CARS AND SERVICE, ASK FOR STEVE B. I BEEN IN A LOT OF CAR SERVICES BUT HAVEN'T MET SOMEONE SO KNOWLEDGEABLE ABOUT EVERYTHING.
Well I have Miguel D he is doing a great job so l well give him 10 point
Always very professional effective and on schedule. Seth is great to work with. Excellent customer skills. If I still worked I’d try to hire him.
Great communication and service ! The car was done on time with no issues.